Privacy Policy

  1. **Privacy Policy**
    **Basics**
    This privacy policy applies to all individuals using the services of Dove Touristik GmbH (hereinafter Dove). We inform you about the nature, scope, and purpose of the collection and use of your personal data by our company. We respect your privacy and are committed to complying with the legal requirements for processing your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018, and TKG 2003). All your personal data will be processed based on this.
    The data controller for processing is Dove Touristik, Quellenstrasse 72/3, 1100 Vienna.
    Our data protection coordinator is Kürsad BICAKCI ([email protected], +4312366060119).
    By using our services and granting consent in the sense of this declaration, you confirm that you are at least 14 years old and capable of providing valid consent, or that valid consent from your legal guardian or legal representative has already been provided.
    **Information according to Article 13 GDPR**
    Your personal data, which includes in particular:
    – Your basic data (name, first name, address, email address, phone number),
    – Data in travel documents (passport number, passport data, date of birth, issuing authority, validity),
    – Data regarding payment methods and transactions, particularly related to debit cards, credit cards, and bank cards,
    – Information about destinations, hotels, length of stay, contacts, conditions, special services, health data, frequent flyer numbers, and
    – Special categories of data such as health data, pay slips, and data about special needs (e.g., wheelchair, special meals), as well as marriage/partnership status,
    are required for our services. This includes bookings for travel, tour guides, hotels, catering, rental cars, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing, and verification (B2B, B2C, FIT), ticket bookings, hotel procurement, sale of Digitürk, organization of repatriations and/or funerals.
    These data are therefore stored and processed for these purposes and, if necessary, transmitted to third parties – including service providers in third countries as processors for travel bookings, software and agency services, Digitürk, funerals, repatriations.
    We do not use profiling or automated decisions.
    The retention period depends on the duration of our business relationship and, beyond that, on the statutory retention obligations applicable to us. We emphasize that in the case of regular cooperation, we strive to know your previously provided customer preferences as best as possible to continuously and permanently satisfy you.
    **Note**: In the case of a request for installment payments, credit checks are performed with Santander Consumer Bank (Wagramer Straße 19, 1220 Vienna), where we only receive a positive or negative response regarding the conclusion of the installment contract. No further data is transmitted to us, and no data regarding this is stored by us. However, the necessary data for the contract are transmitted to Santander.
    **Our Websites**
    When accessing our website, your access data is automatically collected and stored. These access data may include the visited page, viewed files, date and time of access, user’s IP address, data of the requesting computer, particularly the browser and operating system, the data volume, and the message of a successful request. These access data are used for internal statistical purposes, to ensure the security of our services, and to optimize the offerings. In case of suspected illegal activity, the access data will be evaluated for evidence preservation.
    By entering your personal data into one of our contact forms, you agree to the transmission, storage, and processing by us for the duration of handling this specific inquiry. This applies especially to inquiries made via contact forms, chats, and emails you send us. We need this data to process your inquiry and, in these cases, also store your IP address for evidence preservation purposes. Data storage occurs as long as it is necessary for addressing any additional or follow-up questions posed by you or us.
    Through our sites martireisen.at, akin.at, mcstravel.at, martigo.com, hoteltransferantalya.de, digiturk.at, islamische-bestattung.at, and anadolu-bestattung.at, no other data is collected and stored that we do not also collect in offline sales. The same provisions regarding storage and deletion apply here.
    **Legal Basis for Data Processing**
    The legal bases for these data processing activities are your consent, our pre-contractual and contractual obligations to you, our legitimate interests, and legal obligations of all kinds, and § 96 TKG.
    **Content**
    The content of our website has been carefully created and reviewed multiple times. However, we do not assume any liability for the accuracy, completeness, or timeliness of the information provided. Claims for compensation due to the use or non-use of the information, or due to the use of incorrect or incomplete information, are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement, delete, or temporarily or permanently discontinue the publication of the website without prior notice.
    The content and programming of our website are protected by copyright and ancillary copyright. Any reproduction – even in part – and public presentation, especially copying of texts, graphics, and photos, is prohibited without our prior written consent.
    **Transfer to Third Parties / Obligations of Processors**
    Your personal data may be transmitted by us to:
    – Within the corporate group, considering the permissible purposes of use,
    – To processors (e.g., for our electronic advertising in the form of newsletters), who have committed themselves to comply with applicable data protection standards,
    – To third parties who need to be involved in the provision of the services you have requested (e.g., booking processes of all kinds abroad).
    Should compliance with European data protection standards not be possible – for example, because standard contractual clauses, adequacy decisions, or certifications are not guaranteed – we will inform you in a timely manner and also obtain the necessary consents from you. For more information, please contact us at [email protected].
    **Cookies and Tracking Services**
    We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized on your next visit to our website and significantly contribute to speeding up loading times and making the use of our services more comfortable for you. The information recognized and stored by cookies serves your recognition and also the analysis of your user behavior. They are stored on the server of the respective provider, who has committed to complying with applicable data protection standards as a processor.
    After visiting our website, cookies remain stored on your device unless you refuse them initially or delete them actively. Actively disabling cookies may impair the functionality of our websites for you. You can also prevent the storage of cookies by adjusting your browser software settings. However, we point out that in this case, you may not be able to use all functions of our website.
    Furthermore, you can prevent the forwarding of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available on the website google.com. However, the plugin is only available for certain browser programs.
    We also use third-party content on our website to make our internet presence as informative and comfortable for you as possible. This includes, for example, Google Maps, RSS feeds, or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence over the use of this data by the third-party provider. For more information, please refer to the privacy policies of the respective providers.
    **Google Analytics**
    This website uses the “Google Analytics” service, provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyze the use of the website by users. The service uses “cookies” – text files stored on your device. The information collected by cookies is usually sent to a Google server in the USA and stored there.
    On this website, IP anonymization is enabled. The user’s IP address is truncated within the member states of the EU and the European Economic Area. This truncation removes the personal reference of your IP address. In accordance with the data processing agreement, which the website operators have concluded with Google Inc., Google uses the collected information to evaluate website usage and website activity and to provide internet-related services.
    You have the option to prevent the storage of cookies on your device by making the appropriate settings in your browser. It is not guaranteed that you will be able to access all features of this website without restrictions.
    For more information on data usage by Google Inc., visit: https://support.google.com/analytics/answer/6004245?hl=de
    **Use of Social Media Plugins**
    This website uses Facebook Social Plugins, operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The plugins are identifiable by the Facebook logo or the terms “Like,” “Gefällt mir,” “Share” in Facebook’s colors (blue and white). Information on all Facebook plugins can be found at: https://developers.facebook.com/docs/plugins/
    The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence on the nature and scope of the data transmitted by the plugin to Facebook Inc.’s servers. Information on this can be found here: https://www.facebook.com/help/186325668085084
    The plugin informs Facebook Inc. that you, the user, have visited this website. It is possible that your IP address is stored. If you are logged into your Facebook account during your visit to this website, the information will be associated with your Facebook account.
    If you use the plugin features – such as sharing a post or “liking” – the corresponding information will also be transmitted to Facebook Inc.
    If you wish to prevent Facebook Inc. from linking this data with your Facebook account, please log out of Facebook before visiting this website.
    Additionally, this website uses the Google Plus “+1” button, operated by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). When you visit a page with the “+1” button, a direct connection is established between your browser and the Google servers. The website operator has no influence on the nature and scope of the data transmitted by the plugin to Google Inc.’s servers. If you click the “+1” button while logged into Google+, the content will be shared on your public profile.
    Personal data is only collected by Google Inc. when you click the button. Even for logged-in Google users, your IP address is stored. If you wish to prevent Google Inc. from storing this data and linking it with your account, please log out before visiting this website.
    For information on the “+1” button, visit: https://developers.google.com/+/web/buttons-policy
    Furthermore, this website uses Twitter buttons, operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). When you visit a page with such a button, a direct connection is established between your browser and Twitter’s servers. The website operator has no influence over the nature and scope of the data transmitted to Twitter Inc.’s servers. According to Twitter Inc., only your IP address is collected and stored. Information on how Twitter Inc. handles personal data can be found here: https://twitter.com/privacy?lang=de
    Our website also uses so-called social plugins (“plugins”) from the online service Instagram, operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plugins are marked with an Instagram logo, such as the “Instagram camera.” An overview of Instagram plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
    When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to Instagram’s servers. The content of the plugin is directly transmitted to your browser by Instagram and embedded in the page. Through this integration, Instagram receives the information that your browser has visited the respective page on our website, even if you do not have an Instagram profile or are not logged into Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there.
    For the purpose and extent of the data collection and further processing and use of the data by Instagram, as well as your rights and options for protecting your privacy, please refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388/.
    **Contact**
    You may request free information about the personal data we store about you at any time. As the data subject, you also have the right to revoke, access, delete, correct, restrict, and transfer your personal data, as long as no legal storage obligations prevent us from doing so.
    For more information about your rights as a data subject, please contact us at [email protected] or +4312366060119. We are happy to assist you. For complaints, the supervisory authority is the Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna.
    **Rights of the User: Information, Correction, and Deletion**
    As a user, you are entitled to free information upon request regarding which personal data about you is stored. If your request does not conflict with a legal obligation to retain data (e.g., data retention), you have the right to correct incorrect data and to block or delete your personal data.
    **Miscellaneous**
    We have implemented organizational and technical protective measures, which we continuously evaluate and adjust as necessary, to protect your personal data stored and processed by us.
    We reserve the right to change this privacy policy at any time and adjust it to new developments. The new version will apply once made available on our website. The current version of the privacy policy is always available on the website at www.dove-touristik.at/datenschutzerklarung, our imprint can be found at http://www.dove-touristik.at/impressum/.